Privacy Policy
Last updated: September 29th, 2023
We, WEBSTORY LTD (“Webstory”, “we”, “us” or “our”) via this privacy policy wish to hereby inform Webstory users and visitors of our websites as to the purpose, type and extent of the processing of personal information.
By using any of Webstory’s Services, you confirm you have agreed to the Terms and Conditions and read and understood this Privacy Policy as well as the Cookie Policy.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information in accordance with our website.
What is personal information?
In this Policy, “Personal Information” means information or an information set that identifies or could be used to identify an individual directly or indirectly. Except as described in this Policy, Webstory will not give, sell, rent, or loan any Personal Information to any third party.
Personal Information does not include “Usage Data” which we define as encoded or anonymised information or aggregated data we collect about a group or category of services, features, or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners and service providers, for various purposes, including to help us better understand our customers’ needs and improve the Service as well as for advertising and marketing purposes.
What personal information we collect?
When registering on Webstory, as appropriate, you will be asked to enter your name, email address and password in order to complete your registration. When submitting for paid services with Webstory, you will be asked to provide name, company name (optional), vat id(optional), company id (optional), address and card info. The information is used to verify your location, verify credit card authenticity and issue the correct documentation regarding your payment. We DO NOT store credit card information with us. We store all the other information on our secure servers until termination of services, when we destroy any sensible information.
The email address shall be used to send notifications regarding the Webstory website to the user. These notifications include for example login data, information, announcements etc. Users always have the option to unsubscribe from the newsletter and the individual module notifications.
Information you share with us in connection with surveys, contests or promotions.
When you use our services we collect analytical information regarding your and your customers usage of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our Users’ sites, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services and our Users’ sites (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, fill out a form, or enter information on our site. We collect information automatically when you use our Services or Users’ sites (including via technologies like cookies).
We receive information from Third Party Services (like from our payment processor when submitting a payment, via our live chat software, etc.)
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect your information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
We believe in the complete security of your data and for that reason we use the services of one of the leading cloud server providers - Amazon. All the data is being stored on secured, GDPR compliant Amazon Cloud Servers. To learn more on the Data Protection Addendum from Amazon, please review this PDF file.
How do we share your information?
The data of Webstory Users shall not be sold to third parties. We shall not share or pass on any personal information without your explicit consent, unless:
In order to perform the Webstory service, it is necessary for Webstory to employ the use of third party services. In this case, data may be shared with the list of 3rd party companies called Subprocessors.
Your Rights
You can access, update, change or delete personal information (or that of your End Users) either directly in your Account or by contacting us at mail@webstory.ws to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address or if you want to request all the collected data.
You have the right not to receive marketing materials via email by changing that preferences in your Account Settings.
Please note that, for technical reasons, there can be a delay in deleting your personal information from our systems when you ask us to remove it. We will also retain personal Information in order to comply with the law, protect our and others’ rights, resolve disputes, or enforce our legal terms or policies, to the extent permitted under applicable law.
The content on your website
All information that you put on your Webstory website can generally be viewed by other internet users. Therefore, we naturally encourage you to be careful and responsible for any personal information and confidential data you publish on your website. Please keep in mind that password-protected areas do not offer absolute protection against unauthorised access: the same applies to any files that are uploaded to password-protected websites as they can still be accessed via direct links.
As Users may have a seasonal site or come back to us after an Account becomes inactive, we don’t immediately delete your personal information when your trial expires or you cancel all Paid Services. Instead, we keep your personal information for a reasonable period of time, so it will be there for you if you come back.
You may delete your account by going to your Account Settings and clicking on Delete Account. Please note that the full deletion of an account might take up to 90 days from all systems of Webstory.
Administrative access to your website
Please be aware that Webstory team members are also authorised in specific situations to access the administrative section of your Webstory website when fulfilling customer service requests and tracking errors. This necessarily grants them the possibility to view all parts of your Webstory site, including all password-protected areas.
We use cookies to:
Third-Party Services may use cookies to help you sign into their services from our Services. Any such third party cookie usage is governed by the policy of the third party placing the cookie.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Chrome) settings. To learn more about Webstory and the cookies, please go to our Cookie Policy.
Third-party services
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. To see all the services that we use, scroll down to Subprocessors.
Your Users’ personal information
Our customers who have created a site using Webstory are responsible for what they do with the personal information they collect, directly or through Webstory, about their End Users.
If you’re one of our Users, you will collect personal information about your End Users. For example, you may ask your End Users to provide their name, address, email address in a form element. You may also use cookies and similar technologies to analyse usage and other trends.
You're solely responsible for complying with any laws and regulations that apply to your collection and use of your End Users’ information, including personal information you collect about them from us or using Webstory functionality or cookies or similar technologies.
You must publish your own privacy and cookie policy and comply with them.
We’re not liable for your relationship with your End Users or how you collect and use personal information about them (even if you collect it from us or using Webstory functionality or cookies or similar technologies) and we won’t provide you with any legal advice regarding such matters.
Updates to this Privacy Policy
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites. If we make material changes to it or the ways we process personal information, we’ll notify you by sending an email notification to via our newsletter list. Subscribe here.
We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit. This will help ensure you better understand your relationship with us, including the ways we process your personal information.
Contact us
If there are any questions regarding this privacy policy you may contact us using the information below.
Webstory LTD
276, Castlereagh St, level 34
Sydney, Australia
Mail@webstory.ws
Subprocessors
Amazon Web Services (AWS)
https://aws.amazon.com/privacy/
All of Webstory’s infrastructure is hosted on AWS virtual servers.
Bunny CDN
https://bunny.net/privacy
CDN infrastructure
Bunny Fonts
https://bunny.net/privacy
GDPR Fonts
DigitalOcean
https://www.digitalocean.com/legal/privacy-policy
Internal Phishing Protection System
Google Analytics
https://policies.google.com/privacy
Analytics of how users are using our website
https://www.facebook.com/privacy/explanation
Facebook is used for re-targeting of customers and PPC campaigns
SendinBlue
https://www.sendinblue.com/legal/privacypolicy/
Used for email correspondence
Zendesk
https://www.zendesk.com/company/agreements-and-terms/privacy-policy/
For ticketing and support
Google Adwords
https://policies.google.com/privacy
For PPC campaigns
Paddle
https://www.paddle.com/legal/privacy
For payment processing
Stripe
https://stripe.com/en-ro/privacy
For payment processing
Hotjar
https://www.hotjar.com/legal/policies/privacy/
Analytics of how users are using our website
AWIN
https://www.awin.com/gb/privacy
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